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To find a quick answer to one of the Frequently Asked Questions listed below, click on that question. For other, more
specific tracking questions, please email us.
TRACE can accommodate reroute requests within the US. For details on what's required plus information
about address corrections, click here.
Yes, you can reroute an international shipment (or change an address) if it's within the same country
as the original destination address. To initiate a reroute or address change, please call International Customer Service at
1.800.247.4747.
For proof of delivery information on shipments within the US and to Canada and Puerto Rico, click here. Delivery address information for shipments to other countries is not available at this time.
Yes. Just use our simple Alternate Reference Tracking application. You can track TRACE Express shipments by reference number. You can track TRACE Ground shipments by reference,
purchase order or invoice number.
This is available for US shipments when you click here. You can get a copy of the recipient's signature
on your TRACE Express or TRACE Ground shipment by using our Signature Proof tool. Proof of delivery is offered for most packages
shipped to the US, Canada and Puerto Rico. Shipment delivery signatures from other international locations are not available
at this time.
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For your security, TRACE couriers will not leave packages without a signature unless you or the
shipper have an agreement on file with TRACE. If you wish to establish a permanent signature release on file, you may submit
a Signature Release Form, available at any TRACE shipping center near you.
If you miss a normal package delivery, TRACE couriers will automatically reattempt delivery three times before returning your
package to the shipper. On each delivery attempt, if you are not available to sign for the package, the courier will leave
a Delivery Notice, usually on your front door. You have several options at this time, as follows:
- Sign the Delivery Notice on the space provided and leave it where the TRACE courier can find it. The courier will then
leave your package on the next delivery attempt.
- Complete the signature release form on the back of the Delivery Notice, and either leave it where the courier can find
it, or place it in a nearby TRACE Drop Box. You will then be signed up for permanent signature release.
- Call 1.800.GoTRACE 1.800.463.3339 to arrange to pick up your package
at a convenient TRACE World Service Center near you.
Exceptions :
- Some authorized shippers may ship packages with the "Signature Release" section of the airbill or shipping label checked
off. In this case, packages will be delivered without the need for your signature whether or not you are available to sign
for the package.
- Some shippers will not allow TRACE couriers to leave packages without a signature regardless of permanent signature release
status.
- Packages with a declared value over $500 US$ are ineligible for signature release. In these cases, TRACE must receive
a valid signature. This is also true for several service options, like COD (Collect On Delivery), Dangerous Goods, etc.
Our Tracking page provides timely package status information, but we cannot predict the exact delivery time for a particular package
along our courier's route. However, you can expect it to arrive by the scheduled delivery commitment for the service chosen.
This is information noting that there was an exception to the traditional in-person courier delivery.
For example, perhaps no one was at the destination address so the package was left with a neighbor or front desk, or it was
not left and delivery will be reattempted, or it was left without a signature because we had prior approval from the sender
or recipient to do so.
TRACE can accommodate reroute requests within the US. For details on what's required plus information
about address corrections. You can reroute an international shipment (or change an address) if it's within the same country
as the original destination address. To initiate a reroute or address change, please call International Customer Service at
1.800.247.4747.
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